LiveResponse: Why Live Response?

No news is not always good news.

After you hit the 'send' button, how do you know if your email got through, whether it was read and what your customer responded to? How do you know when to follow up?

With LiveResponse you can easily track any email. You'll be informed the moment it has been viewed - even if you sent it to multiple recipients.

No more complex and expensive tracking systems, or annoying read receipt requests. With Live Response, you're back in the driver's seat - and it takes only seconds of your time.

LiveResponse is super-simple to set up and use, no matter how big or small your business. It easily meets the needs of individuals, IT administrators and complex sales environments such as contact centres.

LiveResponse is so easy it will become second nature to users and it can be used anywhere using any web or email-enabled device.

LiveResponse has helped to resolve many common business problems:

1. 1. A sales person on the road is following up his first meeting. When is the ideal time to follow up a hot prospect? How can he do this without being too pushy?
2. 2. A sales manager sends her formal sales proposal and wants to be sure it is read, not ending up in a spam folder, or simply ignored!
3. 3. A lawyer sends some critical information that needs response - did the named recipient receive it? He may need this evidence in the future.
4. 4. An e-billing company wants to know if customers are receiving its accounts. Have any bounced? Has the customer has moved on or changed email addresses?
5. 5. A debt recovery company sending out last reminder notice from the contact centre wants to pounce on debtors the moment they open their emails, knowing a personal phone call might resolve the debt.
6. 6. A utilities company has sent out a disconnection notice. It needs to know the email was received in order to meet their legal (and safety) obligations.
7. 7. A steel company sends a contract confirmation to get started on the new job. Did the recipient get this?
8. 8. A health professional has sent a medical appointment - can they now be confident the patient will turn up or do they need to double check?